Information We Collect

When you use our services or contact us, we collect different types of information depending on your interaction with mireliphora. Here's what that looks like in practice.

Personal Information You Provide

This includes details you share directly with us through forms, communications, or when setting up an account:

• Name, email address, and phone number
• Business information such as company name and role
• Financial data relevant to reporting services you request
• Communication preferences and feedback

Information Collected Automatically

Our systems gather technical information when you visit our website. This helps us understand how people use the platform and where we can make improvements:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on each section
• Referring website and search terms used

How We Use Your Information

We don't collect data just to have it sitting around. Everything we gather serves a specific purpose related to providing quality financial reporting services.

Sharing Your Information

We're not in the business of selling your data. When we share information, it's limited to specific circumstances where it's necessary for service delivery or legally required.

Service Providers

We work with trusted third-party vendors who help us operate our platform. These include cloud hosting providers, payment processors, and technical support services. All vendors are contractually obligated to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid court order, need to comply with regulatory investigations, or must respond to government requests. We'll always verify the legitimacy of such requests before sharing anything.

Business Transfers

If mireliphora is involved in a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. You'd be notified beforehand, and the new entity would be bound by this privacy policy unless you're given notice of changes.

Data Storage and Security

Your information is stored on secure servers within Australia and occasionally with trusted international cloud providers who meet Australian data protection standards.

Our security practices include:

• Encryption of data in transit and at rest using AES-256 standards
• Multi-factor authentication for staff accessing sensitive systems
• Regular penetration testing and vulnerability assessments
• Restricted access based on role requirements
• Incident response procedures for potential data breaches

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access and Correction

You can request a copy of the personal information we hold about you. If something's inaccurate or outdated, let us know and we'll update it. We'll respond to access requests within 30 days and provide information in a commonly used format.

Deletion

You can ask us to delete your personal information in certain circumstances. We'll honor these requests unless we're legally required to retain the data or need it for legitimate business purposes like completing a service you've requested.

Marketing Communications

We send service-related updates occasionally. If you'd prefer not to receive these, you can opt out through the unsubscribe link in any email or by contacting us directly. Keep in mind that you'll still receive essential communications about services you're actively using.

Making a Complaint

If you're concerned about how we've handled your information, contact our privacy officer first. We take complaints seriously and will investigate thoroughly. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

Data Retention

We keep your information for as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods:

• Account Information: Retained while your account is active and for 7 years after closure to meet financial record-keeping requirements
• Transaction Records: Kept for 7 years as required by Australian tax and corporate law
• Communication Logs: Maintained for 3 years for quality assurance and dispute resolution
• Technical Data: Aggregated analytics retained indefinitely; individual session data deleted after 18 months

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how you interact with our platform.

Types of Cookies We Use

Essential Cookies: Required for basic site functionality. You can't opt out of these if you want to use our services.

Performance Cookies: Help us analyze traffic and usage patterns. These are optional, and you can disable them through your browser settings.

Functional Cookies: Remember your preferences and settings. Disabling these might affect your user experience.

Most browsers allow you to control cookies through their settings. Check your browser's help section for specific instructions.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate internationally. When your information is transferred overseas, we ensure appropriate safeguards are in place.

We only work with providers in countries with adequate privacy protections or who have agreed to contractual terms that meet Australian privacy standards. You can request details about specific international transfers by contacting us.

Children's Privacy

Our services are designed for business and professional use. We don't knowingly collect information from individuals under 18. If you believe we've inadvertently gathered data from a minor, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the most recent changes took effect. We recommend reviewing this policy periodically, especially before sharing new information with us.